Eligibility worked out from the wrong date
The form asks about the applicant’s age when the most recent passport was issued, and whether it was issued less than 15 years ago. A passport scan shows both an issue date and an expiration date. Software can tick Yes without checking, or count from the expiration date.
A lost passport that isn’t the one being renewed
Applicants often mention an older passport that was lost years ago. Software that sees “reported lost” can answer that the passport being renewed was lost too.
A copy of the marriage record isn’t a certified copy
The name statement turns on whether a certified marriage certificate or court order can be sent, as the form says. A record number or a photocopy in the file can be read as proof.
Four dates and three places on one marriage record
A certified marriage certificate carries a license date, the marriage date, a recording date and a certification date, and names the offices that issued the copy. Software can take the first date, or the issuing office’s city, for the name change.
Last year’s trip as this year’s travel plans
Old booking confirmations stay in clients’ folders. The form asks for “none” when there are no travel plans, and software can fill the dates and countries of a trip that’s already over.